THE FACES OF THE NATION’S MOST TRUSTED UTILITY
John Fremstad, Director, Sales & Sustainability Jenise Osani, VP, Customer Experience & Sales
Antonio Conner, Director, Customer Billing & Collections Astrid Washington, Director, Customer Service
Laverne Price, Director, Customer Experience
OUC – The Reliable One
As Central Florida’s trusted hometown utility, OUC—The Reliable One’s focus on the customer has earned it the ranking of No. 1 most trusted electric utility in the U.S. An independent nationwide survey of utility customers rated trust through their utility’s reliability, customer focus, ethics, communication, community support and overall company reputation. (Escalent’s 2026 Cogent Syndicated Utility Trusted Brand & Customer Engagement™ Residential Study.) OUC earned the highest Brand Trust Index score of any mid- to large-size electric utility – outpacing the national average in every category, and netting the highest standings in customer focus, communications effectiveness and community support.
As Florida’s second-largest municipal utility, OUC’s long-term strategic planning process ensures customers can depend on energy that is reliable, affordable, sustainable and resilient. In addition to repeatedly ranking tops in reliability, OUC also benefits its customers with some of the lowest residential electric rates in the nation (under both state and national averages).
The Faces of Service
Perhaps the most visible face of this commitment is OUC’s Customer Experience and Sales team – 173 employees who=partner with 300,000 residential and commercial customers to manage their energy and water needs with innovative programs, tools and personalized communications. With a mission to value the customer’s perspective first, they interact with thousands daily to educate, serve and resolve inquiries. By helping individuals save with efficiency tips, OUC programs, home rebates, free home usage assessments and bill management, this team builds customer trust in OUC the personal way: one interaction, one person at a time.